FAQ

How long does shipping take?

Orders are processed within 1–3 business days. Standard delivery usually takes 7–12 business days after dispatch.

How can I track my order?

Tracking details are sent by email once your order has been dispatched. Please allow 24–72 hours for tracking information to update.

Can I change or cancel my order?

Please contact us as soon as possible at support@kivoraliving.com. We can only make changes before an order has been processed or dispatched.

What is your return policy?

Eligible items may be returned within 14 days of delivery, provided they are unused, in original condition, and in original packaging where applicable.

What should I do if my item arrives damaged or incorrect?

Please contact us within 48 hours of delivery with your order number and clear photos of the product, packaging, and shipping label.

Who pays for return shipping?

Return shipping costs are the responsibility of the customer unless the item is defective, damaged on arrival, or incorrect.

Do you ship internationally?

Shipping availability may vary depending on destination. Available shipping options and costs are shown during checkout.

How can I contact support?

You can contact us at support@kivoraliving.com. Our support team aims to respond within 24–48 business hours, Monday to Friday.